Last updated: May 28, 2025
Paysagiste Luxart (“we,” “us,” “our”) is committed to protecting the privacy of our clients, website visitors, and prospects. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s Act respecting the protection of personal information in the private sector.
ScopeThis policy applies to all personal information collected through:
Our website (paysagisteluxart.com)In-person or telephone consultations, appointments, and service callsEmail, social media, or other electronic communicationsPaper or electronic forms, contracts, and surveys
Definitions
Personal Information means any information about an identifiable individual (e.g., name, address, phone, email, billing details).Service Providers are third-party vendors we engage to support our operations (e.g., payment processors, hosting providers).You or User refers to any visitor, prospect, or client whose personal information we collect.
Information We Collect
3.1 Information You Provide
Contact details: name, mailing address, email address, phone numberProject details: property address, scope of work, budget, site photographsPayment information: credit card number, bank account, billing address (via secure gateways)Account credentials: username, password (if you create a client-portal login)Communications: inquiries, feedback, support requests
3.2 Information Collected Automatically
Usage data: IP address, browser type, device type, operating system, pages visited, timestamps, referral URLsCookies & tracking pixels: recognize repeat visitors, measure campaign performance, personalize content
How We Use Your InformationWe use personal information to:Deliver services (estimates, site visits, project management, billing)Communicate updates, confirmations, reminders, and respond to inquiriesProcess payments securely and prevent fraudImprove website performance, usability, and content relevanceMarket our services (newsletters, offers, seasonal packages), only if you’ve opted inAnalyze trends and client needs for business planningLegal Basis for ProcessingUnder PIPEDA and Québec law, we process personal information only when:
Consent: You’ve given clear consent (e.g., contact form submission, newsletter opt-in)Contract: Necessary to fulfill our service agreement with youLegal obligation: Required by court orders, tax rules, or other lawsLegitimate interests: E.g., preventing fraud and ensuring security, provided these don’t override your rights
Sharing Your InformationWe will not sell or rent your personal information. We may disclose it to:
Service Providers (e.g., Stripe, PayPal, web hosts) under confidentiality agreementsProfessional advisors (lawyers, accountants) for compliance or disputesGovernment authorities when required by law (e.g., tax authorities, courts)Successors in interest if our business is sold or merged (with notice to you)
Data RetentionWe retain personal information only as long as necessary:
Active client records: up to 7 years after project completion (legal/warranty needs)Prospect and inquiry data: up to 3 years, unless you request earlier deletionEmail marketing lists: until you unsubscribeAfterward, data is securely destroyed or anonymized.
Cookies & TrackingWe use cookies and similar technologies to:
Remember your preferences and login statusAnalyze website traffic (e.g., Google Analytics)Serve relevant ads (e.g., Facebook Pixel)You can disable cookies in your browser settings—some features may not function properly.
Your Rights & ChoicesUnder PIPEDA and Québec law, you have the right to:
Access: Request a copy of the personal information we hold about youCorrection: Ask us to update inaccurate or incomplete informationDeletion: Request deletion of data we no longer need (subject to legal retention requirements)Withdraw consent: Opt-out of marketing communications at any time (e.g., “unsubscribe”)Restriction: Ask us to limit the use or disclosure of your personal informationTo exercise these rights, contact our Privacy Officer at [email protected]. We will respond within 30 days.
Security MeasuresWe maintain physical, technical, and administrative safeguards to protect your information:
Encrypted transmission (HTTPS/TLS) for all data-collection pagesRole-based access controls for internal systemsRegular vulnerability assessments and staff training on data privacyNo online system is 100% secure—if you suspect a breach, notify us immediately.
Third-Party Links
Our site may include links to third-party websites (e.g., partners, social media). This Privacy Policy does not apply to those sites. Please review their privacy practices separately.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe we have, please contact us for prompt deletion.
Changes to This Policy
We may update this Privacy Policy as our business and legal obligations evolve. Significant changes will be posted here with a new “Last updated” date. Continued use of our services constitutes acceptance of the revised policy.
Contact Us
Privacy Officer
Paysagiste Luxart
Email:
[email protected]
Phone: +1 888-915-7973
For more on Canadian privacy law, visit the Office of the Privacy Commissioner of Canada at
.